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How an Equipment Manufacturer MeSa Labs Prepared for 3x Sales growth and Annual $1M Increase in Travel Spend

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About Mesa Labs

Mesa serves a broad set of industries that require dependable quality control and calibration solutions to ensure the safety and efficacy of the products we use every day. They help maintain critical environments for hospitals, pharmaceutical and medical device manufacturers, blood banks, laboratories, pharmacies and industrial facilities. Whether it’s environments, products or people, Mesa is committed to protecting the vulnerable. They needed a new travel solution provider to support 3x sales growth. 

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The Problem - Situation Pre-AmTrav

Mesa Labs, a manufacturer & supplier of test instruments, was unhappy with their travel management solution. Their agency…

  • Used a cumbersome, third-party booking tool
  • Provided sub-par, inconsistent, hard-to-reach support
  • Had limited business hours
  • So Mesa began looking for new travel options to address these issues and provide support for their anticipated hiring growth and projected 3x increase in sales

What Mesa Labs Needed:

Mesa sends Sales, Marketing and Operations staff traveling all over the world to win business, manage distributors and deal with acquisition related activities. Domestically Mesa performs hundreds of system installations and service calls with their installed customers. The new travel management solution needed to:

  • Provide consistent, professional, 24/7 support
  • Include a traveler & travel booker-friendly online booking tool
  • Allow for real-time visibility into travel spend
  • Assist with benchmarking against similar companies
  • Have flexibility for custom travel policies
  • Integrate with corporate loyalty programs
  • Provide an easy pre-trip approval process

Results with AmTrav:

Since switching to AmTrav, Mesa added 30+ employees who travel constantly. From a travel perspective, AmTrav has helped Mesa easily accommodate this growth while allowing management to properly oversee the expansion. In addition:

  • Mesa now has immediate access to professional AmTrav advisers 24/7 when, for example, members of an installation team need to remain onsite longer or change plans on a moments notice
  • AmTrav's proactive communication protocols give Mesa much needed peace of mind
  • AmTrav's quarterly, comparative benchmarking reviews allow Mesa to better understand what their spend targets should be
  • With AmTrav, Mesa has built a powerful system of travel policy controls resulting in an overall decrease in travel spend
  • AmTrav's simple fee structure has reduced Mesa's expenses

As a whole, the biggest and most important result from the AmTrav partnership to-date has been Mesa Labs' employees are much happier than they were before.

About MeSa Labs

Mesa pursues a strategy of focusing primarily on quality control products, which are sold into niche markets that are driven by regulatory requirements. Mesa is organized into three divisions across six physical locations.  The Instruments Division designs, manufactures and markets quality control instruments and disposable products utilized in connection with the healthcare, pharmaceutical, food and beverage, medical device, industrial hygiene, environmental air sampling and semiconductor industries. The Biological Indicators Division manufactures and markets biological indicators and distributes chemical indicators used to assess the effectiveness of sterilization processes, including steam, gas, hydrogen peroxide, ethylene oxide and radiation, in the hospital, dental, medical device and pharmaceutical industries. The Continuous Monitoring Division designs, develops and markets systems which are used to monitor various environmental parameters such as temperature, humidity and differential pressure to ensure that critical storage and processing conditions are maintained in hospitals, pharmaceutical and medical device manufacturers, blood banks, pharmacies and a number of other laboratory and industrial environments.

Satisfaction
Peace of Mind
New Travellers Added
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“Because of AmTrav, We are able to manage our travel spend more effectively and have much greater visibility into spend.”

 Mesa Laboratories, Inc.

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