How do I apply an unused ticket from one traveler to another traveler's trip?

Understand the processes, policies and penalties for applying unused tickets between travelers for the six largest U.S. airlines

This page tracks airline name change policies for the six largest U.S. airlines. The page is updated as often as possible to keep up with changing airline policies, the last update was made October 31, 2022.

 

Whether an employee has left your company, a guest no longer needs to travel for your company, or you just want to use an expensive unused ticket to defray the cost of a new trip for another traveler, AmTrav can help you apply an unused ticket from one traveler to another traveler's trip (subject to airlines rules). Here's how to request a name change, along with a guide to each carrier's name change policies.

Procedure to request a name change on an AmTrav booking:

Once you understand the policies and penalties associated with name changes you can request that an unused ticket (visible in your Unused Ticket Report) be applied from one traveler to another by contacting an AmTrav Travel Advisor (chat, email or call) to make the booking and requesting that the ticket be applied when you make the booking (have the original AmTrav booking number, original airline ticket number and original traveler name handy).

 

AmTrav note: AmTrav service fees apply to bookings with name changes. Much as we'd like these to be easy, automated processes, airlines require special handling for tickets with name changes so our Travel Advisors spend additional time on each booking with a name change.

 

Inactive travelers: we recommend deleting the profiles of any travelers who have departed your company. Those travelers' unused tickets will be available to you, but they'll be easier to track in your Unused Ticket Report because we mark them with Traveler Status as Inactive.

Unused former

 

Airline name change policies & penalties:

 

Alaska Airlines (code AS, tickets starting with 027)

Alaska charges a $125 name change fee when applying an Alaska ticket from one traveler to another, plus the difference in fare from the old ticket to the new ticket, plus any applicable change penalties (see the change penalty for each ticket in your Unused Ticket Report). The name change fee is waived when the original unused ticket is held by an Alaska MVP Gold member traveler (the opposite is not true: the $125 fee does apply when the original traveler is not an MVP Gold but the new traveler is an MVP Gold). 

 

American Airlines (code AA, tickets starting with 001)

American charges a $100 name change fee when applying an American ticket from one traveler to another, plus the difference in fare from the old ticket to the new ticket, plus any applicable change penalties (see the change penalty for each ticket in your Unused Ticket Report). Additionally the new traveler must have their AAdvantage number on their booking (they can register for one instantly here). The name change fee is waived for certain tickets issued under certain companies' American corporate agreements, and companies may use their available American Sales funds for applicable name change fees.*

 

Delta Air Lines (code DL, tickets starting with 006)

Name changes and ticket transfers on Delta Air Lines tickets are only available if a client has a Delta SkyBonus account, a client has a Delta corporate contract or a client has available Delta Sales funds (Edge points).*

 

JetBlue Airlines (code B6, tickets starting with 279)

Kudos to JetBlue for having the easiest name change policy. JetBlue does not charge name change fees so applying a JetBlue ticket from one traveler to another costs only the difference in fare from the old ticket to the new ticket, plus any applicable change penalties (see the change penalty for each ticket in your Unused Ticket Report). 

 

Southwest Airlines (code WN, tickets starting with 526)

Southwest name changes require the assistance of an AmTrav Relationship Manager. The reason for this is that Southwest name changes are hard and cannot be handled by AmTrav's Traveler Service Team alone. For individual tickets, you need to either wait for the ticket to expire then convert it into a LUV Voucher, or get a Relationship Manager's assistance securing a Letter of Agreement from Southwest allowing you to transfer the ticket (it's a pain, though good news: if you get the LOA, there's no ticket change or name change fee). If your company has a large volume of Southwest unused tickets (large meaning tens of thousands of dollars worth) you may be able to get the value put on a UATP card that you can use for any traveler, but again that requires that you have a lot of tickets and required Relationship Manager assistance to work with Southwest. Please contact your Amtrav Relationship Manager for additional information or assistance.

 

United Airlines (code UA, tickets starting with 016)

United charges a $100 name change fee when applying an United ticket from one traveler to another, plus the difference in fare from the old ticket to the new ticket, plus any applicable change penalties (see the change penalty for each ticket in your Unused Ticket Report). The name change fee is waived for certain tickets issued under certain companies' United corporate agreements, and companies may use their available United Sales funds for applicable name change fees.* (Note that through the end of 2022 you can also refund many United tickets, minus a $100 refund penalty, which is the same as the name change fee. Learn more about this offer here.)

 

*Contact your AmTrav Relationship Manager for help understanding your airline Sales funds and corporate agreements, they're ready to help.

 

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