AmTrav Business Travel Support | Corporate Travel Management

Step 1: Book in AmTrav or with AmTrav Travel Advisors.

Step 2: Contact Travel Advisors in whatever way is easiest for you.

Step 3: You get help fast, 24 hours a day.

Step 4: With travel disruptions minimized, you and your team can focus on your jobs.

Setup? Easy. Use AmTrav or contact an AmTrav Travel Advisor to book, the booking flows into the AmTrav system and we'll help you throughout your journey.
Happy Travelers? Yes. Proactive trip disruption alerts and immediate service means travelers can quickly update travel plans or escape jams, are never told to call back in the morning or call someone else.
Happy Corporate Travel Managers? Yes! Travelers call AmTrav instead of calling the administrator, nobody has to navigate between a TMC and a booking tool provider because they're one and the same. Also, AmTrav's simple pricing mean getting assistance costs nothing extra.

Setup? Fairly easy. When bookers book through the booking tool or the TMC their bookings are looked after by TMC agents who can help update travel plans or rescue travelers.
Happy Travelers? Generally yes. Travelers get capable service, though they're frustrated when they're told to call back in the morning or when booking tool data doesn't match the agent's data.
Happy Corporate Travel Managers? Generally yes. Administrators are happy that travelers get support, though administrators also have to navigate TMC vs. booking tool gaps because they're separate companies, and they have to pay the TMC's "high-touch' and "agent assist" fees.

Setup? Easy. Use AmTrav or contact an AmTrav Travel Advisor to book, the booking flows into the AmTrav system and we'll help travelers throughout their journeys.
Happy Travelers? Yes. Proactive trip disruption alerts and immediate service means travelers can quickly update travel plans or escape jams, are never told to call back in the morning or call someone else.
Happy Corporate Travel Managers? Yes! Travelers call AmTrav instead of calling the administrator, nobody has to navigate between a TMC and a booking tool provider because they're one and the same. Also, AmTrav's simple pricing mean getting assistance costs nothing extra.

Setup? Really easy! Bookers book where they like, keep track of bookings themselves, no setup needed.
Happy Travelers? Sure, until they need help. Simple changes require calling up airlines, hotels or consumer sites themselves, escaping snowstorms or thunderstorms means hours in line at the airport or on hold with the airline, hoping for the best.
Happy Corporate Travel Managers? No! Many travelers call their travel administrator when things go wrong, no matter if the administrator is asleep, on vacation or enjoying the weekend. It's a painful way to realize that travelers aren't properly taken care of.

How much does it cost to get assistance from an AmTrav Business Travel Advisor?

Nothing. With AmTrav's simple, no nickel-and-diming pricing, you can contact AmTrav Travel Advisors as many times as you need to make and update a booking, no additional fees. Call us in the morning, email us at noon, chat us at dinner and text us at midnight, we're ready to help and we don’t charge extra for helping you.

Who helps business travelers with overnight and international assistance?

All AmTrav Travel Advisors are U.S.-based employees of AmTrav, none are outsourced. (By the way, our core Travel Advisor team averages 15 years of experience, VIP Advisors average a decade more experience than that.) That means consistent service 24x7, you'll never be asked to call back at a different time because the current team isn't equipped to help you.

Let's be exact: what service levels (SLAs) do AmTrav Travel Advisors deliver?

These metrics, along with personal feedback from our accounts, are how we keep ourselves honest. 96% of all calls are answered in less than 5 rings, average chat wait times are slightly over 30 seconds, email response times are under 2 hours (1 hour for VIP emails). Our average customer service issue resolution time is two hours. As such, AmTrav has a 98% client retention rate, 94% traveler satisfaction and 75 NPS rating (over 50 is considered world class). We're proud of our service, but always looking to improve.

All TMCs promise great service, what makes AmTrav so special?

It's true: pretty much every TMC can deliver on great SLA promises -- to be frank, in a snowstorm we'd rather be with any TMC rather than on hold or in line with any airline. The biggest difference between AmTrav and our peers is AmTrav's one connected platform -- let me explain. One connected platform means that a traveler checking the booking tool and an admin checking the Traveler Locator Report see the same thing as the Travel Advisor helping them. One connected platform and one source of truth means that travelers and admins get fast, consistent answers. Other TMCs deliver friendly service, but their travelers are looking at one tool, their admins are looking at another and their agents are looking at a third, meaning it takes longer for travelers to escape jams and get back to their jobs.

BUSINESS TRAVEL MANAGEMENT Help that's a Tap Away

AmTrav BUSINESS Travel Advisors are HERE AROUND THE CLOCK

24/7 Travel Management

Travel support wherever

Proactive business travel planning

How OUR TRAVEL MANAGEMENT SOFTWARE Works

A BUSINESS TRAVEL SUPPORT Lullabye

How Does AmTrav Compare?

AmTrav

Ready to help 24x7

Other TMCs

Good support (usually)

AmTrav

Expert support 24x7

DIY travel

Hold music and airport lines

You have Questions, we have Answers

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