20% of business trips change. With AmTrav, travelers get help fast so they can focus on their job, not stress over travel changes.
Nothing. With AmTrav's simple, no nickel-and-diming pricing, you can contact AmTrav Travel Advisors as many times as you need to make and update a booking, no additional fees. Call us in the morning, email us at noon, chat us at dinner and text us at midnight, we're ready to help and we don’t charge extra for helping you.
All AmTrav Travel Advisors are U.S.-based employees of AmTrav, none are outsourced. (By the way, our core Travel Advisor team averages 15 years of experience, VIP Advisors average a decade more experience than that.) That means consistent service 24x7, you'll never be asked to call back at a different time because the current team isn't equipped to help you.
These metrics, along with personal feedback from our accounts, are how we keep ourselves honest. 96% of all calls are answered in less than 5 rings, average chat wait times are slightly over 30 seconds, email response times are under 2 hours (1 hour for VIP emails). Our average customer service issue resolution time is two hours. As such, AmTrav has a 98% client retention rate, 94% traveler satisfaction and 75 NPS rating (over 50 is considered world class). We're proud of our service, but always looking to improve.
It's true: pretty much every TMC can deliver on great SLA promises -- to be frank, in a snowstorm we'd rather be with any TMC rather than on hold or in line with any airline. The biggest difference between AmTrav and our peers is AmTrav's one connected platform -- let me explain. One connected platform means that a traveler checking the booking tool and an admin checking the Traveler Locator Report see the same thing as the Travel Advisor helping them. One connected platform and one source of truth means that travelers and admins get fast, consistent answers. Other TMCs deliver friendly service, but their travelers are looking at one tool, their admins are looking at another and their agents are looking at a third, meaning it takes longer for travelers to escape jams and get back to their jobs.
AmTrav CEO Jeff explains how building our own technology empowers AmTrav to help you faster, in whatever channel you choose.Learn More →
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