You've put your travelers on the road, you're accountable for their safety. With AmTrav you know where your travelers are and what risks they face.
Hi-Lite Airfield Services
Yes. In addition to AmTrav's own Traveler Tracker and Travel Advisory reports that provide administrators with on-demand, real-time access to past, current and future traveler location and risk assessment data, certain AmTrav clients do contract with duty of care providers like iSOS and WorldAware for additional safety data and international traveler evacuation assistance. AmTrav sends these clients' itinerary data to your duty of care provider in real time via API connections so your travelers are looked after however you choose.
AmTrav’s Traveler Locator provides travel administrators with on-demand, real-time access to past, current and future traveler location and risk assessment data via an interactive traveler locator map. This data comes straight from AmTrav's databases and reflects that latest flight, rail, hotel and car rental data as booked or changed in AmTrav's booking tool or with AmTrav Travel Advisors. In addition, AmTrav’s Travel Advisories report shows current and upcoming international trips with U.S. State Department-issued Travel Advisory levels
AmTrav Travel Advisors are on duty and ready to help 24x7. All AmTrav Travel Advisors are U.S.-based employees of AmTrav, none are off-shore or contractors. This means that administrators, coordinators and travelers get the same expert help whether it's noon or midnight, are never told that they have to call back in the morning to get an issue resolved. Customers can reach AmTrav via phone, email, text, web chat via AmTrav's booking tool, Microsoft Teams and Slack chat.
Yes. In addition to the risk assessments in the Travel Advisories and Traveler Locator reports and providing proactive trip disruption service, AmTrav monitors weather and current events and sends out email alerts to all clients or affected clients depending on the severity of an event. For example see alerting sent at the beginning of the COVID-19 pandemic in 2020 (here, here and here, amongst many others).
At AmTrav we take SLAs seriously. 96% of all calls are answered in less than 5 rings. Average chat wait times are slightly over 30 seconds. Email response times are under 2 hours (1 hour for VIP emails). As such, our account retention rate is ~ 98%. Our core travel advisor team averages 15 years of experience and our VIP advisors average a decade more experience than that.
Know before you go with AmTrav's guide to state, international and airline, hotel and car rental travel policies.Learn More →
In response to COVID-19 AmTrav updated our Tracking & Safety tool allowing admins to see risk to travelers.Learn More →
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