Safety Always Comes First at AmTrav

Step 1: Bookers see admin-set and AmTrav-set alert messages when booking in AmTrav.

Step 2: Bookers book or change trips, data flows straight into Traveler Tracking.

Step 3: Track your travelers now and in the future with full itinerary details.

Step 4: Assess risk to your travelers with U.S. State Department Travel Advisories.

Setup? Easy. Use AmTrav or contact an AmTrav Travel Advisor to book, the booking flows into the AmTrav system for tracking throughout travelers' journeys.
Happy travelers? Yes! Travelers may not even know it, but their administrators can see where they are and what risk they face, ready to help and call on AmTrav for expert help when travelers face weather, disasters and more.
Happy administrators? Yes! Administrators get peace of mind knowing where their travelers are and what risks they face, they can prevent risky situations, help travelers out, and report to colleagues on travelers' whereabouts.

Setup? Somewhat easy. Third-party booking tools provide basic traveler tracking & safety tools, TMCs that partner with booking tools and all-in-one TMCs do provide traveler locator features.
Happy travelers? Yes, most of the time things are fine. Travelers are occasionally caught in confusion when data doesn't match between the booking tool and the TMC tools, so the traveler sees one thing and agents see another.
Happy administrators? Usually yes. Admins can travel travelers, thought it's a hassle to navigate between the TMC's admin tools where traveler locator data is stored and booking tool admin tools where policy is configured.

Setup? Easy. Use AmTrav or contact an AmTrav Travel Advisor to book, the booking flows into the AmTrav system for tracking throughout travelers' journeys.
Happy travelers? Yes! Travelers may not even know it, but their administrators can see where they are and what risk they face, ready to help and call on AmTrav for expert help when travelers face weather, disasters and more.
Happy administrators? Yes! Administrators get peace of mind knowing where their travelers are and what risks they face, they can prevent risky situations, help travelers out, and report to colleagues on travelers' whereabouts.

Setup? Pretty easy! Bookers book where they like, keep track of bookings themselves, no setup needed!
Happy travelers? Usually. It's a pain to forward itineraries to the administrator, but they're fine as long as nothing goes wrong. But if weather or a disaster strikes, travelers are on their own, administrators may have no idea that they're affected.
Happy administrators? No! Administrators have to manually track travelers using the itineraries and updates sent by travelers (when travelers remember to send those!), have no live tracking or risk assessment to identify danger.

Does AmTrav integrate with other duty of care providers?

Yes. In addition to AmTrav's own Traveler Tracker and Travel Advisory reports that provide administrators with on-demand, real-time access to past, current and future traveler location and risk assessment data, certain AmTrav clients do contract with duty of care providers like iSOS and WorldAware for additional safety data and international traveler evacuation assistance. AmTrav sends these clients' itinerary data to your duty of care provider in real time via API connections so your travelers are looked after however you choose.

How does AmTrav traveler tracking work?

AmTrav’s Traveler Locator provides travel administrators with on-demand, real-time access to past, current and future traveler location and risk assessment data via an interactive traveler locator map. This data comes straight from AmTrav's databases and reflects that latest flight, rail, hotel and car rental data as booked or changed in AmTrav's booking tool or with AmTrav Travel Advisors. In addition, AmTrav’s Travel Advisories report shows current and upcoming international trips with U.S. State Department-issued Travel Advisory levels

How is AmTrav's 24-hour emergency travel service managed?

AmTrav Travel Advisors are on duty and ready to help 24x7. All AmTrav Travel Advisors are U.S.-based employees of AmTrav, none are off-shore or contractors. This means that administrators, coordinators and travelers get the same expert help whether it's noon or midnight, are never told that they have to call back in the morning to get an issue resolved. Customers can reach AmTrav via phone, email, text, web chat via AmTrav's booking tool, Microsoft Teams and Slack chat.

How does AmTrav inform users of breaking travel news and security advisories?

Yes. In addition to the risk assessments in the Travel Advisories and Traveler Locator reports and providing proactive trip disruption service, AmTrav monitors weather and current events and sends out email alerts to all clients or affected clients depending on the severity of an event. For example see alerting sent at the beginning of the COVID-19 pandemic in 2020 (here, here and here, amongst many others).

What SLAs does AmTrav provide for response time?

At AmTrav we take SLAs seriously. 96% of all calls are answered in less than 5 rings. Average chat wait times are slightly over 30 seconds. Email response times are under 2 hours (1 hour for VIP emails). As such, our account retention rate is ~ 98%. Our core travel advisor team averages 15 years of experience and our VIP advisors average a decade more experience than that.