AmTrav Change Trips is coming in September 2023, here's the latest news and functionality.
At AmTrav we compare ourselves to the airline, hotel and leisure websites that travelers love to use to book and change their personal trips -- we won't settle for just being better than the antiquated corporate tools that bookers and travelers loathe.
So AmTrav Change Trips gives you the ability to change your whole trip -- air, hotel and car -- at once, however you need to, with your company's payment and travel policy applied and travel data updated. (Change Trips announcement, quick demo video).
Questions you might have about AmTrav Change Trips and our new trip cancellation flow:
What can I change?
You can change almost anything about your trip:
After I change or cancel a trip, will I receive an email confirming the change?
Yes! We will quickly send you an email confirming your trip cancellation or updated itinerary.
After I cancel my trip, will my unused tickets be available for me to use on future travel?
Yes, AmTrav automatically stores any nonrefundable airline ticket credits, you can see these in your Unused Ticket Report, in your flight search page and the flight checkout page, ready to apply to save with just one click. (Subject to fare rules: Basic Economy tickets may not be eligible for reuse as unused tickets, and we'll try to refund any refundable fares for you.)
When I try to change my trip in the Change or Cancel window I get a box saying the change can't be made online.
Unfortunately the technology used to sell airline tickets, rail, hotels and car rentals doesn't support every single scenario (both GDS and NDC/direct technology), including for example changing hotels and car rentals that have already been checked in or picked up. In those scenarios you will see this messaging, you can reach an AmTrav Advisor who can help change your trip.
Can I still reach an AmTrav Travel Advisor?
Absolutely! AmTrav's all-employee, all-U.S. based Travel Advisors are ready to help 24x7, you can reach them via phone, email, chat (including Slack and Teams) and text. Change Trips will not affect the availability of AmTrav Travel Advisors, if anything they'll be even better equipped using the same new trip change technology that Change Trips gives you.
What's the pricing for Change Trips?
Change Trips follows your current pricing for online trip changes or cancellations. If you're on AmTrav's per-trip, per-user or subscription pricing then great news, you can change or cancel your trip as many times as you like for no additional charge. If you're on a transaction fee model then the online change price will apply (talk with your Relationship Manager to determine this price).