Gather lets you quickly & easily cancel guests' and attendees' bookings when plans change
Sometimes plans change so guest or attendee travelers realize that they can no longer make a trip. With Gather it's easy to cancel that trip.
But first, the key question: can you cancel that trip for free or get a refund?
- Airline tickets: most airline tickets are nonrefundable unless you booked a flexible fare (for example United Economy Flexible, Southwest Anytime or Business Select). AmTrav will automatically store the traveler's unused ticket/s in your AmTrav account (your account, the inviting account, not the invited guest's account) for future use by the same traveler, you may also be able to transfer it to another traveler to save money on the second traveler's future travel (details on transferring tickets here).
- Hotel reservations: the cancelation terms letting you know whether the reservation can be canceled for free or has a cancelation penalty are disclosed on the Itinerary on the Step 3 page (scroll down the page to the hotel) and in the cancelation box in Step 4.
- Car rental reservations: yes, cancelation is always free.
How-to instructions:
There are two ways to cancel Gather bookings:
- either your traveler cancels their booking instructions for them to do that are here
- or you cancel their booking by following the instructions below.
Step 1: Navigate to Gather and the relevant Gather Meeting.
Step 2: Find the traveler's entry on the Gather page (scroll down to the bottom for this, use CTRL+F to search for the traveler if you have a lot of travelers) and click their booking number on the right:
Step 3: On the Trip Details page, click Change or Cancel Trip on the right side of the page or Change or Cancel on the itinerary.
Step 4: Select Cancel All in the upper righthand corner to cancel the whole itinerary, or select Cancel Flight/Cancel Hotel/Cancel Car Rental then Check Options to cancel individual components.
Step 5: Confirm the portions of the itinerary you want to cancel, see the cancellation terms set by the airline or hotel (including whether a cancellation fee is assessed, whether your airline ticket value will be held for credit or refunded, etc.), click the box next to "I have read and understand" then click Confirm Trip Changes. Remember that once itinerary items are cancelled they cannot be recovered.
