Upgrading to AmTrav Makes Travel Easier

Since joining Jenzabar in 2020, Alyssa cites the travel program switchover to AmTrav as being one of her favorite times with Jenzabar. Improving the travel program was “one of several projects to upgrade the internal systems that our team uses, making things less manual and more automated so we could work smarter, not harder." Alyssa was thrilled to play a key role in advancing the company towards the goal.  “It was my first big project, and I worked closely with Greg Ross (a Relationship Manager with AmTrav) on what needed to be done.”

Alyssa explains that their previous online booking tool wasn’t user friendly. Alyssa explains “a lot of employees didn’t realize how much work they were doing until they saw how much easier a2b made booking travel.”

Jenzabar was looking to AmTrav to help modernize and streamline the travel booking process. Alyssa says the increased automation eliminated a lot of manual tasks for Jenzabar, including data reporting which had previously been underwhelming. “Before AmTrav, getting the smallest report run was difficult, but now I am easily able to run reports on my own – it’s great to feel empowered and know that I can help my travelers and fix their problems myself!”

Seamless Integration & Support

When asked what specifically AmTrav did to help make the transition smooth, Alyssa highlights straightforward onboarding. She points to the support she’s been able to quickly cultivate with AmTrav as being key. In particular, her working relationship with Greg was a game-changer. “Greg is an absolute blessing. He’s always there for any questions I have, willing to hop on a quick call to help.” Greg even  “checks in periodically. Starting with the transition and continuing up until today, Greg helps me feel confident in what I’m doing and knowing that if I’m not sure about something it’s always okay to go to him and get help.” 

Day-to-day, Alyssa knows she can reach out to her Relationship Manager with any questions, but she also mentions that the AmTrav Knowledge Base also makes her life easier: “The Knowledge Base is awesome, I can direct travelers to a place where they can get answers and instructions on exactly how to do something with complete ease. It’s so user friendly I can do things myself without having to reach out to AmTrav at all.” 

And when travelers do need to reach out, they’ve got options. Phone, support, email, and now chat. Alyssa directs team members to the channel of their choice - but sees a lot of people prefer chat. “I believe a majority of our employees use that feature, it’s just so convenient to make changes with an AmTrav Travel Advisor in the chat.” 

Another area that’s seen improved efficiencies is unused tickets. Before, Alyssa and Jenzabar had no automatic unused ticket tracking, and she had to manually track unused tickets. “The account was just really ugly before. A majority of our reporting problems existed because of double reporting tickets, or not realizing that we had used a credit instead of a credit card, so everything was out of balance most of the time.” 

Now, the process is simple: “I can run a report and see which unused tickets are available and when they need to be used. That lets me stay on top of people to use these credits before they expire, and that’s simplified the way we stay on top of expenses.’”

Alyssa points to a specific time when she realized things were going to be so much better for her team. “It has to be the customer service interactions with the Travel Advisors; they’re always energetic and beyond helpful. I’ve never left an interaction without my problem solved.” 

This positive energy started at the transition, back when Alyssa was setting up user accounts. “I just knew right away that things were going to be easier. I didn’t feel dread at having to speak to customer service. There’s just no hesitation for our team to reach out to AmTrav because of how helpful and solutions-oriented the AmTrav customer service staff are.” 

Alyssa’s Journey & Future

Alyssa has a lifelong love of learning and considers the opportunities for cross-training one of her favorite parts of her job at Jenzabar. When she’s not managing travel, Alyssa likes to spend time with her family of five making memories - and that involves a lot of football. She also enjoys the outdoors and refurbishing antiques. 

And with the help of AmTrav, Alyssa now connects the Jenzabar team of travelers to their clients with ease, saving her time so she can focus on other critical tasks at work - and be able to relax at home.