Associate Relationship Manager

Who we are

Well, we definitely aren’t Google.

AmTrav is, firstly, a growing business travel management company with an emphasis on the personal. We bring people together and help people get more done. How? By using superior technology to disrupt our legacy industry and bring it into the 21st century, without sacrificing the human touch. Really. Here at AmTrav, we don’t like to mince words or try to be anything other than what we are. And what we are is unconventional, unique, brazen, and a good time (if we do say so ourselves). 

Working with us isn’t likely something you’ve experienced before. We’re laid back and welcoming, with a firm grasp on results-driven work. We don’t want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn’t have to always feel so serious). 

You should also know that every day we do our best to live our values: 

MAKE BUSINESS PERSONAL

Connecting people to collaborate is what we’re about. We work hard to deliver the best experience to each traveler, teammate, travel manager, and partner, greasing wheels to give people more power to grow further.

THINK UNCONVENTIONALLY

We go for great, embracing diversity and out of the box thinking. We don't allow constraints to limit, but fearlessly reinvent new ways to unlock value. We reward ideas from everyone.

BE RADICALLY HONEST

Tell It Like It Is. Hear It How It Is. Really. Give honest feedback, recognize that sometimes that might be tough to say and hear. But if we are true, we build trust with customers, partners and each other.

KEEP IT FUN

Lines between work and personal are blurring and each inspires the other. We keep the mood light, positive, and creative for customers and ourselves. We keep things real, human and fun.

If you resonate with any of this, we’d love to hear from you, provided you have the qualifications below (or at least the majority of them). 

What you’ll do

We are seeking someone who enjoys building relationships; someone who has the background, creativity and enthusiasm to be hyper-focused on maximizing our client’s travel dollar while minimizing the resources they dedicate to managing travel.

As Associate Relationship Manager, you will be the first point of contact for 100+ accounts whose travel spend can go up to $250k annually. Your primary goal will be to address any inbound client help requests and you will handle all aspects of the solution from discovery to research to fix. 

Secondarily, you will proactively look for account growth opportunities and work with your manager to convert these opportunities into wins. You will be incentivized  on account retention and how much incremental business you help generate from your accounts. As the primary account contact, you will be responsible for regular account communication and overall account support.

Other responsibilities include:

• Conduct periodic communication with the account’s corporate travel manager and ensure a high level of customer service and issue resolution
• Understand and educate accounts about their growth opportunities, AmTrav’s service and product updates and ensure accounts have useful and comprehensive knowledge of AmTrav’s capabilities
• Analyze large volumes of information to identify trends, opportunities and risks for each account.
• Excel at working cross functionally, specifically traveler services department at AmTrav

Who should apply:

• Should hold a Bachelor’s degree or equivalent work experience
• 5+ years in a professional client relationship position within a corporate travel environment is required
• Ability to build and maintain strong relationships with customers at all levels within an organization
• Strong interpersonal and client servicing skills. Must put clients first
• Comfortable handling complex corporate account questions while exceeding service expectations and delivering exceptional account management
• Must have the ability to make sound decisions, possess the ability to multi-task and complete projects on time
• CRM tool knowledge is an advantage - Hubspot, a plus.
• Strong computer skills including Microsoft Office applications
• Writing skills, a must. Articulate but brief. Know your audience.
• General knowledge of Sabre (or any GDS) is a plus but not required.
• You believe in our mission and values and don’t take yourself too seriously

Benefits you can count on

We respect work-life balance and offer flexible schedules in addition to competitive salaries. Our fantastic benefits include:

• Work from home or office, if you’d like
• Competitive health, dental, accident, and life insurance plans
• Paid maternity/paternity leave
• 401K match
• Unlimited PTO
• IATAN Travel Agent membership with discounts on travel worldwide

Location

We are officially located in Agoura Hills, CA and Chicago, IL - meaning that’s where our semi-empty offices are located. If you’re in one of those areas, that’s great, but anywhere else is OK, too – pretty much all of us work remotely at this point. We’re a casual bunch and get most of our work done on Slack, Zoom, Google Docs, etc.

Mandatory EEO Statement: AmTrav is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Sound like you?

Apply now or email us at jobs@amtrav.com.