Implementing a New Travel Solution? Avoid These 5 Major Mistakes

by Cassie Sclafani, on January 15, 2017

You’re tasked with the responsibility of overseeing company travel, knowing there may come a time when company-wide change is necessary. Making that change — especially when it comes to working with a new business travel agency — can be tricky. So it’s important to think things through and make fully informed decisions, ones that will truly benefit your business’ bottom line.

Read on so you can recognize — and avoid — potential pitfalls.

1. Complicating matters

Imagine employing a system that no one “gets.” Not only will employees have problems following procedures, it’ll land you with the headache of getting negative feedback and slow returns. As with most things in life, simple is better. So look for a travel management company with straightforward booking tools that display only the information you need, as well as one that clearly walks users through the booking process.

2. Overdoing it

In line with not introducing an overly complex system, make sure your new travel management policies are reasonable, are explained clearly and well in advance, and are detailed in terms of rationale. Then, allow enough time so you can implement them gradually. This way, employees will be comfortable with the change and have time to get answers to questions as they arise.

3. Failing to get the proper support

When it comes to securing a new business travel agency, be sure to get the endorsement of senior management. This way your new travel policy changes have the best chance for success company-wide — not to mention the kind of implementation support you need.

4. Not conveying the right information

You know the saying, “you can’t teach an old dog new tricks?” Whether it’s completely true or not remains to be seen, but it certainly can be hard to change longtime policies since employees often resist altering established procedures. Help to mitigate this by clearly communicating the benefits of using a new business travel management company to participants. Knowing what is in it for them helps ease the transition to achieve the maximum buy-in.

5. Not making the most of the web

Before you decide which travel management company to work with, ensure the company takes content aggregation seriously — not to mention one that has direct-connect access to outside sites. By offering the widest array of rate options beyond traditional GDS systems prevents employees from seeking cheaper rates elsewhere.

At AmTrav, we understand the importance of seamless implementation for both you and your employees. Speak with an AmTrav Client Services Manager at 800-795-8371 today to learn how we can help make your business travel easier.


By: Jennifer O.

Topics:ImplementationAdministrative Professionals