At AmTrav, we fancy ourselves a pretty forward thinking company and we’re proud to have led the industry with many technological firsts. But one area where we’ve been far from cutting edge, is in our booking confirmation emails. Our confirmation emails look like they’re from a different era, and not in a cool, retro, nostalgic kind of way. It’s been well over 10 years since we’ve updated them. Somehow, development sprint after development sprint, there’s always been a shinier new object that we’ve deemed more important. And we’re pretty embarrassed about it.
Enough is enough. Next week we will introduce a newly-designed email confirmation with the information you need, in a pleasing-to-the-eye, mobile-friendly format. Check out a preview:
New trip confirmation email:
Now shows your Known Traveler or redress number:
Air itinerary shows your airline confirmation number, your airline loyalty number and amenities to look forward to on your flight:
Air terms & conditions shows change and cancellation rules plus bag fees:
Hotel itinerary shows your hotel confirmation number, your hotel loyalty number and the change and cancellation rules for your stay:
As always, we're here to help:
By the way, you may see these new confirmations and think “Great, now put this in an app!” Stay tuned, that’s coming soon.
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